Refund policy

If your watch is defective, unsafe or fails to meet the CPA’s quality requirements within 6 months of delivery, you may return it at our risk and expense. Subject to the CPA, you may choose a repair, replacement or refund.

If a repair fails, or another defect arises within 3 months after repair, we will replace the watch or refund its purchase price as required by law. gov.za

Incorrect or damaged orders

Please contact us promptly if you receive the wrong watch or it arrives damaged. We will arrange the appropriate remedy and cover necessary return shipping. Photos help us investigate, but your statutory rights do not depend on reporting the issue within an arbitrary short deadline.

How to request a return

Contact us with your order number or other proof of purchase:

Explain whether you are cancelling your purchase or reporting a problem. We will provide return instructions and the return address. Contacting us helps coordinate the return; it does not replace your legal rights.

Please package the watch securely and include its supplied accessories. Use the original box where available. Missing original packaging will not automatically invalidate a statutory defective-product claim.

Assessment and refunds

We may inspect a returned watch to establish the reported fault. Damage caused by misuse, accidental damage or alterations may fall outside the statutory quality warranty where permitted by law.

Refunds will ordinarily be made to the original payment method. We will not require you to accept store credit instead of a refund where you are legally entitled to money back.

Your consumer rights

This policy does not restrict rights provided by South African law. Applicable statutory rights take precedence over any conflicting policy wording.